FixingBox Services (“FixingBox”, “ “Platform”, “we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you access or use our website, mobile application, or any services offered on the Platform.
By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.
This Privacy Policy explains:
What data we collect
Why we collect it
How we use and share it
How we keep it safe
Your rights and choices regarding your data
It applies to all users, including Customers, Service Providers, Vendors, and Partners who interact with FixingBox Services.
We collect information to provide safe, efficient, and personalized services.
When you sign up or use our services:
Name, email address, and mobile number
Address and location details for service delivery
Profile photo (optional)
Gender & date of birth (optional)
Feedback, complaints, and communications
If you register as a Service Provider:
KYC details (PAN, Aadhaar, GST, certifications, licenses)
Bank account details for payouts (stored securely)
Business profile, skills, rates, and service history
When you use the Platform, we may collect:
Device information (phone model, OS, browser type)
IP address, location data (with permission)
App usage analytics and crash reports
Cookies, pixels, and tracking data
Payment method, transaction history
UPI, wallet, net banking, card payment information
(Note: Sensitive financial data is handled securely by authorized payment gateways only — we do not store full card/UPI details.)
We use your data to:
Process service bookings and payments
Connect users with suitable Service Providers
Offer personalized recommendations
Improve app performance and service quality
Service status updates, confirmations, and alerts
Offers, promotions, and service recommendations
Customer support and dispute resolution
Identity verification and background checks
Prevent unauthorized access or fraudulent activity
Comply with legal and regulatory requirements
We only collect information that is lawful, necessary, and relevant to provide our services.
We never sell your personal data.
We may share information only when necessary, with:
To fulfil bookings, limited details such as name, location, and service request are shared.
For delivery of our services, such as:
Payment gateways
SMS, Email & OTP providers
IT hosting, analytics, and security services
All partners must comply with data protection and confidentiality standards.
We may disclose information if required:
By law, government agencies, or court orders
To enforce our Terms & Conditions
To address harmful or illegal activities
We take strong measures to protect your data:
SSL encryption & secure servers
Restricted access to personal data
Regular security checks and monitoring
However, the internet is not 100% risk-free. Users are responsible for protecting passwords, OTPs, and account access.
As a user, you have the right to:
View or update information directly through your account.
Fix incorrect or outdated information.
Request account deletion; certain data may be retained for legal or security reasons.
You may unsubscribe from promotional communications anytime.
To exercise your rights, email us at:
📧 contact@FixingBox.com
We use cookies and similar technologies to:
Improve user experience
Remember preferences
Show relevant content and offers
Analyze app and website performance
You may disable cookies, but certain features may not work properly.
Our Platform is not intended for children under 13 years.
We do not knowingly collect data from minors. If discovered, such data will be removed immediately.
The Platform may include links to external websites or apps.
We are not responsible for their privacy practices or content.
We retain data only for as long as necessary:
To provide our services
For legal compliance
To prevent fraud or misuse
After this period, data is securely deleted or anonymized.
We may update this Privacy Policy from time to time.
Major updates will be communicated via email, app notifications, or website alerts.
Continued use of the Platform indicates acceptance of the updated policy.
For privacy questions, requests, or concerns:
📧 Email: contact@FixingBox.com
USD